GPL Fluent Support Pro WordPress Plugin V1.8.7

1.8.7 (Date: Mar 20, 2025)​

• Improvement: Enhanced and refined the Customer Portal UI/UX.
• Improvement: New block editor for the updated Customer Portal layout.
• Improvement: Resume options for incomplete Freshdesk ticket migrations.
• Fixed: Images pasted directly are deleted after some time.
• Fixed: Unable to edit customers with no name in the customer list.
• Fixed: Attachment issue when creating a ticket from Fluent Forms.
• Fixed: Issue with unchecking agent permissions.
• Fixed: Missing option to delete custom fields during creation.
• Fixed: Creating an action in a workflow also creates a duplicate action.
• Fixed: Advanced filter does not work when a multi-select option is selected.
• Fixed: Unable to assign users to a new business box if the current one is restricted to agents.
• Fixed: Product not displaying in WooCommerce widget.
• Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal.
• Fixed: Direct copy-paste of images was not functioning properly in multisite.

Fluent Support Pro Changelog version 1.8.5 (Date: Dec 26, 2024)

• Added: Agent Time Tracking (Pro)
• Added: Saved search (Pro)
• Added: Keyboard Shortcuts
• Fixed: Issue where the Customer Portal's rich text editor reverted to a basic editor upon reload.
• Fixed: Recaptcha functionality issue in the Customer Portal.
• Fixed: WorkFlow action sequence title issue.
• Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading.
• Fixed: Compatibility issue with the Sequential Order Plugin.
• Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
• Fixed: Error message displaying when the Customer Portal loads.
• Fixed: Notes within a closed ticket becoming non-editable.
• Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard's bulk action feature.
• Fixed: Email verification message translation and verification message hooks not functioning properly.

Fluent Support Pro Release Note = 1.8.4 (Date: Sep 27, 2024) =

• Fixed License checking issues

Fluent Support Pro = 1.8.2 (Date: Sep 25, 2024) =

• Added: Workflow action sequence (Pro)
• Added: Direct paste image in WP Editor
• Fixed: Required sign not visible for product options marked as required during ticket creation
• Fixed: Reply button toggle option not working in the admin portal
• Fixed: Issue with the route URL on the All Tickets page
• Fixed: Filter not refreshing in the Customer Portal after clicking the () icon in the search field
• Fixed: OpenAI routing issue resolved
• Fixed: CSS issue related to ticket filter theme in the Customer Portal
• Fixed: Responsive issue on the view ticket page
• Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system